Who operates panankAI
panankAI is operated by Tamiliam AS, Norway (org. no. 937 718 772, Biskop Gunnerus' gate 14A, 0185 OSLO). Tamiliam AS handles all deletion requests for panankAI. Send them to [email protected].
Remove panankAI from Facebook (automatic)
- On Facebook go to Settings & privacy → Settings → Business integrations (or Apps and websites).
- Find panankAI, click Remove and confirm.
Facebook notifies us automatically. We immediately disconnect every Facebook Page and Instagram account you connected to panankAI — in every region where panankAI stores data — delete their access tokens and your Facebook user id, and give Facebook a confirmation code you can use to check the status. WhatsApp numbers are disconnected from the panankAI dashboard (Channels → Disconnect) or on request to [email protected].
Disconnect from the panankAI dashboard
Owners and admins can open Channels in the dashboard and click Disconnect next to a connected account. The access token is deleted at once and panankAI stops answering on that channel. Disconnecting the last channel of a Facebook Page also stops Meta from sending that Page's messages to panankAI.
Delete conversations or a whole workspace
Businesses can request deletion of customer conversations, contacts or the entire workspace by emailing [email protected] from an owner account. Customers who messaged a business can ask that business, or write to us and we will forward the request. We confirm within 30 days.
What is deleted
- Channel access tokens and connection details (immediately on disconnect / removal).
- Conversation messages, contacts and consent records when deletion of conversations or the workspace is requested.
- A removed workspace is locked at once and destroyed after 90 days by deleting its encryption keys; backups expire within 30 days after that.
Some records may be kept where the law requires it (for example invoices), and only for as long as required.