FAQ
Frequently asked questions
Can't find your answer? Ask us — we reply quickly.
What is panankAI?
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panankAI is an AI receptionist for small businesses. It answers your customers on WhatsApp, Instagram, Messenger, website chat, email and the phone, books appointments, and hands the conversation to your team when a person is needed.
Do I need technical skills?
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No. You tell panankAI about your business in plain words — or we read your website — and our team helps you connect your channels.
Can the AI get things wrong?
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It is built to answer only from your knowledge base — your services, prices, opening hours and rules — and to hand the question to your team when the answer isn't there. Like any AI it can still make mistakes, so you can require your approval for important replies, read along and take over at any time.
Which languages does it speak?
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It answers in your customer's language — for example English, Tamil, Hindi, Telugu, Kannada, Malayalam and Norwegian — and recognises the language automatically.
Do I need a phone number?
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No. Website chat, WhatsApp, Instagram, Messenger and email work without one. A business number is only needed if you want the AI to answer phone calls or send SMS — we help you register one in your company's name.
Who pays the WhatsApp and phone fees?
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WhatsApp message fees are paid by you directly to Meta, and phone and SMS costs directly to the telecom provider — with no mark-up from panankAI. We help you set up both.
What happens when a customer wants a person?
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The AI hands the conversation to your team with a short summary of what the customer wants. While a person handles it, the AI stays quiet. On a phone call your team can follow the call live in the inbox and take it over — from the browser with a headset, or by putting the caller through to a phone.
Are phone calls recorded?
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Only if you want it. Recording is on by default and the caller is told at the start of the call. You choose how long recordings are kept — 30, 90 or 365 days — and only owners and admins can play them in the inbox, next to the transcript.
Can your support team see my screen?
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Yes, when you want it. In the dashboard, click Help → Share my screen and tell our support person the code. They see your screen, talk with you and can point to where you should click — they can't click or type on your computer, and nothing is recorded. You can stop sharing at any time.
Do customers know they're talking to an AI?
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Yes. panankAI tells customers it's an AI assistant and offers a person whenever they ask.
Where is my data stored?
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Businesses in India have their data stored in India; businesses in Europe in the EU/EEA, encrypted. To write replies, message text is processed by our AI and speech providers under data processing agreements (see the privacy policy); it is not used to train AI models.
How long does it take to get started?
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Most businesses are live within a few days. Book a free demo and we show you panankAI answering questions about your own business.
Can I change or cancel my package?
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Yes. You can move to a bigger or smaller package as your business changes. When you pay yearly, two months are free.
Can I try it before I buy?
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Yes. Email or call us for a free demo: we set up a test with your own website, services and prices, and show you how it answers your customers.
Questions about pricing
Are taxes included?
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Prices are shown excluding tax (for example GST in India or MVA in Norway). Tax is added on the invoice.
What is the set-up fee?
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A one-time fee for setting up your knowledge base, bookings and channels with you, charged once with your first payment. It's shown on each package — and sometimes it's free.
How do I pay?
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In Europe you pay by card through Stripe: your card is entered on Stripe's secure page, never with us, and your package is charged automatically every month or year. Invoices and receipts are always available in Settings → Plan → Billing, where you can also change the card. In India you pay by invoice for now.
What happens if a card payment fails?
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Stripe tries again and we show a notice in your dashboard. If the payment is still open after 7 days, the workspace pauses: the AI stops answering and the dashboard is read-only — your data is kept. Everything starts again as soon as the payment goes through.
What does yearly payment give me?
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Pay for the year and two months are free.
Are WhatsApp and phone costs included?
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No. WhatsApp message fees are paid directly to Meta, and phone and SMS costs directly to the telecom provider — at their price, with no mark-up from us.
What if I need more?
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Add an add-on (for example more AI conversations or another user) or move to a bigger package. Enterprise is tailored to you.
See it answer your own customers' questions
Book a free demo. We set panankAI up with your own website, services and prices and show you how it answers your customers.