How it works

From the first message to a booked customer

Here is exactly what happens when a customer contacts you — and what you do (very little).

STEP 1
A customer writes or calls
On WhatsApp, Instagram, Messenger, your website chat, email or the phone — at any time, in any language.
STEP 2
panankAI answers in seconds
It understands the question and answers from your knowledge base: your services, prices, opening hours and rules. Prices come from your own price list.
STEP 3
It books — or hands over
It finds a free time and books the appointment. If the customer needs a person — a special request, a complaint, a group price — it hands over to your team.
STEP 4
Your team takes over with a summary
You see what the customer wants, what was already promised and the next step. The AI stays quiet until you hand back.

Getting started — with our help

1
Day 1 · Tell us about your business
We read your website and you add what's missing: services, prices, opening hours, your most common questions.
2
Day 1–3 · Connect your channels
We help you connect WhatsApp, Instagram, Messenger, website chat and email. For calls and SMS we register a business number in your company's name through our telecom partner.
3
Test it
Ask it the questions your customers ask. Correct anything in the knowledge base — it learns at once.
4
Go live
Switch it on per channel. Watch the first conversations in your inbox and take over whenever you like.

The AI doesn't answer on this channel — your team does.

The AI prepares the answer or action; you approve it with one tap.

The AI answers and books by itself — you can read along and step in.

Book a free demo. We set panankAI up with your own website, services and prices and show you how it answers your customers.