Features
Everything panankAI does for your business
One platform that answers, books, follows up and helps you grow — all sharing the same knowledge about your business and your customers.
AI receptionist on every channel
Answers customers in seconds on WhatsApp, Instagram DMs, Facebook Messenger, your website chat, email and SMS — in their own language, day and night.
- Understands questions in many languages and answers in the same one
- After-hours answers and follow-up of missed messages
- Tells customers it's an AI, and hands over to a person on request
Phone calls with AI
The AI picks up calls, answers from your knowledge base and books. You follow every call live in your inbox — sentence by sentence — and can take it over at any moment: talk from your browser with a headset, or put the caller through to your phone. Calls are recorded and transcribed.
- Works with a business number in your company's name
- Live calls in your inbox — listen, take over, give back to the AI
- Recordings and transcripts in your inbox, kept 30, 90 or 365 days — callers are told
- Voice minutes included in Growth and higher
Bookings and reminders
Customers book, move and cancel appointments in the chat. panankAI checks your calendar, avoids double bookings and reminds customers the day before.
- Services, staff and opening hours you control
- Reminders that reduce no-shows
- Waiting lists and rescheduling (Growth and higher)
One inbox, human takeover
Every conversation from every channel in one list. Take over at any moment; the AI stays quiet while you answer and gives you a short summary first.
- Assign conversations to team members
- AI-drafted replies you can edit
- Internal notes and approvals
- Spam filter: block numbers and addresses
A knowledge base you control
Everything the AI says comes from your knowledge base: services, prices, opening hours, policies and FAQs. Change a price and the AI uses it straight away.
- Import your website, upload files or write text
- Test any question before customers ask it
- Built to say "I don't know" and ask your team instead of guessing
Customer memory
Every customer's history in one place — conversations, bookings and notes — so the AI and your team always know who they're talking to.
- One profile across all channels
- Import your customers from Excel or CSV
- Customer groups (VIP, regulars …) with their own AI rules (Growth and higher)
- Consent and privacy controls (GDPR)
- Export or delete a customer's data on request
Marketing and growth
Review requests after visits, win-back messages for customers who haven't returned, social posts in your brand's tone, and follow-ups so no enquiry goes cold.
- Review requests and suggested replies
- Campaigns for birthdays, seasons and offers, win-back and referrals (Growth and higher)
- Social posts and a content calendar (Growth and higher)
- Loyalty points and rewards (Pro)
The AI calls your customers
Not only answering: the AI can phone customers for you — confirm tomorrow's appointment, call back a missed caller, follow up a quote. You write what the call is about; it says who it is, why it calls, and sticks to it.
- "Call with AI" from a customer's page, or automatic reminders and call-backs
- Only people who agreed to AI calls; a "don't call me" stops every call
- Calls you can follow and take over live, like incoming ones
- Automatic outbound calling in Pro (where telecom rules allow)
Find new customers
Lead Finder searches for businesses and people who fit your ideal customer, scores them, and writes personal first messages and polite follow-ups.
- Prospect lists with filters and scoring
- AI-personalised outreach and follow-up sequences
- Pro, or Growth with the Lead Finder add-on
Your website and Google
An AI website or landing pages built from what panankAI knows about your business — kept up to date when your services and prices change — plus help to be found on Google and in AI search.
- AI website: 1 site in Growth, 3 in Pro, an add-on for Starter
- SEO for Google, local search and AI search (Growth and higher)
- Google Business Profile support
Market watch
Keeps an eye on your competitors for you: their websites, prices, social posts and reviews — and tells you what changed and where you stand.
- Tracked competitors: 3 in Growth, 10 in Pro
- Monthly report in Growth, weekly in Pro
- Alerts and gap analysis in Pro
Hiring and onboarding
Writes your job ads, reads and ranks the CVs, shortlists candidates and answers them — then helps new staff settle in.
- Job ads, CV screening and shortlists (Pro, or Growth with the add-on)
- Candidate messages and interview scheduling
- Onboarding assistant for new staff (Pro)
AI Business Manager
A short brief every morning: what happened yesterday, which customers are waiting, and the next best action for today.
- Weekly summary in Starter, daily brief in Growth
- Spots risks and missed opportunities
- Plans and reviews in Pro
See it answer your own customers' questions
Book a free demo. We set panankAI up with your own website, services and prices and show you how it answers your customers.